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Consumer protection -- Canada  

Marketplace Cellphone bill busters: How to lower your bill

Canadians are charged some of the highest prices in the world for cellphone service. And when we have a problem, it’s often tough to get it solved. Follow three Canadian consumers who are tired of navigating customer service options and waiting forever on hold. Take advantage of the Marketplace team's inside information: help from a long-time customer service rep and a professional ...
  • 2016
  • 00:22:23
  • 13-14
  • Added on: 01/18/2017

Marketplace Online Reviews: Faking It

The better the reviews, the more we trust a business. And for companies that means a better bottom line. In a months-long investigation and excellent business ethics primer, Marketplace went undercover posing as a new business to discover how companies can buy a positive reputation online. They reveal an entire industry devoted to helping businesses mislead consumers. Host Erica Johnson reveals how ...
  • 2014
  • 00:20:36
  • 13-14
  • Added on: 09/03/2015

Marketplace The Dirt on Hotels (Part 2 of 2)

Marketplace checks in to check out the dirt in six Canadian hotel chains — from no-frills to high-end. Host Erica Johnson and her team examine over 50 hotel rooms with the aid of a hidden camera and one of Canada's top microbiologists. Six core items are tested and used to calculate the final scores for each hotel. These items include TV remote, ...
  • 2012
  • 00:20:57
  • 13-14
  • Added on: 03/24/2014

Marketplace The Dirt on Hotels (Part 1 of 2)

Marketplace checks in to check out the dirt in six Canadian hotel chains — from no-frills to high-end. Host Erica Johnson and her team examine over 50 hotel rooms with the aid of a hidden camera and one of Canada's top microbiologists. Six core items are tested and used to calculate the final scores for each hotel. These items include TV remote, ...
  • 2012
  • 00:21:05
  • 13-14
  • Added on: 03/24/2014

Marketplace Dirty Hospitals

Erica Johnson puts hospital cleanliness to the test, and finds a mess that is making you sick. With hidden cameras, including Canada's first hidden camera glo gel test, insider interviews and expert opinions, Marketplace uncovers why people in Canadian hospitals are too often getting sicker instead of better.
  • 2012
  • 00:21:34
  • 13-14
  • Added on: 06/14/2013

Marketplace In Denial: The Mortgage Insurance Game

If a person has a mortgage on their home, chances are good they also have mortgage insurance. The idea is that if they should become seriously ill or die before paying off the mortgage, the coverage will kick in and pay it off for them. The reality falls a little short of that. In this Marketplace investigation, we meet two families ...
  • 2007
  • 00:22:19
  • 15-17
  • Added on: 06/14/2013

Marketplace Hyping Health: Is Health Check Always Right?

You've seen the Health Check logo. If a product bears the logo, that means Heart and Stroke has evaluated it and concluded it complies with their criteria, which is based on the recommendations of Canada's Food Guide to Healthy Eating. Does the logo represent a healthy choice? The answer is complicated. As Wendy Mesley reports, some of Heart and Stroke's Health ...
  • 2008
  • 00:25:24
  • 13-14
  • Added on: 06/14/2013

Marketplace Getting Gouged By Geeks

Their dorky company names and their cute little cars give off an air of friendly, helpful competence. But do the people who make computer house calls actually know what they're doing? As Erica Johnson's hidden-camera investigation reveals, most of the time the answer is "no". The Marketplace team modified a computer to simulate a common hardware failure. Then they called in the ...
  • 2007
  • 00:25:29
  • 13-14
  • Added on: 06/14/2013

Marketplace Product of Canada, eh? Misleading Food Labels

Eating local is hot this year. But here's the thing. "Product of Canada" doesn't actually mean the food is from around here. All it means, legally speaking, is that at least 51% percent of its production costs were spent in Canada. As Wendy Mesley's report reveals, sometimes "Product of Canada" has been to three continents before it lands here.
  • 2007
  • 00:23:59
  • 13-14
  • Added on: 06/14/2013

Marketplace How to Complain

Marketplace examines the way we complain and the way in which these complaints are handled by the industry. The program offers the top ten tips on how to complain and visits with a lady in New York who makes a living by complaining.
  • 2004
  • 00:23:24
  • 13-14
  • Added on: 06/14/2013

Marketplace Guarana: More Kick Than Caffeine

Tea, coffee and colas are the only drinks Health Canada allows to contain caffeine. But drink makers have managed to slip around that requirement by using a natural ingredient called guarana. Many natural energy drinks contain guarana, the richest source of caffeine with two to three times the quantity of caffeine in coffee. Unsuspecting consumers are getting a bigger jolt ...
  • 2003
  • 00:18:53
  • 13-14
  • Added on: 06/14/2013

Marketplace Trouble's Brewing

With so many Canadians making coffee shops a part of their daily routine — in fact, spending five billion dollars a year — just how do the top chains fare when it comes to food safety? Erica Johnson makes the rounds with a Calgary health inspector to reveal the rigours of regular inspections that both large and small businesses must ...
  • 2006
  • 00:26:04
  • 13-14
  • Added on: 06/14/2013

Marketplace Scammed

There’s a new scam making the rounds on the internet. An e-mail from a major company, like VISA, E-Bay or PayPal, arrives in your inbox. The e-mail asks you to confirm your personal information by clicking on a link. Although the web site looks legitimate, it’s not. The e-mail, as well as the web site, are fakes created by crooks ...
  • 2006
  • 00:24:49
  • 13-14
  • Added on: 06/14/2013

Marketplace When the Repairman Knocks

In a special one-hour edition of Marketplace, Tom Harrington tests the skills and ethics of home repair services. Among Canadians' top complaints: overcharging, suggesting or performing unnecessary work and shoddy quality. We put home service trades-people to the test, in a house wired up with hidden cameras. We watch them while they work on what should be a fairly simple repair ...
  • 2012
  • 00:43:15
  • 13-14
  • Added on: 06/14/2013