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Marketplace Are you being served? / Coffee cups update

Are you being served?: Scanning your own groceries, booking your travel, printing your own tickets, selecting your own seats. It’s not just about convenience: we’re doing a lot of work ourselves that companies used to do for us. But while we’re doing the work, are we seeing the savings? - - Coffee cups update: Last fall, we revealed that cups ...
  • 2016
  • 00:21:28
  • 13-14
  • Added on: 08/23/2016

Doc Zone Customer (Dis)Service

We are in a customer service crisis. Overseas call centers, long wait times and ineffective representatives have left customers angry, frustrated and confused. What ever happened to the good old days of the personal touch? Has it been replaced by automated voices and self-serve machines? Can service providers and customers get back on track, mend the strained relationship and take ...
  • 2011
  • 00:43:42
  • 13-14
  • Added on: 06/14/2013

Venture Service, Ha!

Poor service is one of the economy's new challenges. The recession prompted many businesses to cut back on service support, but what was the real effect on the bottom line? It turned out that poor service cost the supplier more than the customer. It is estimated that only four per cent of dissatisfied customers will speak up to complain. The ...
  • 1995
  • 00:07:17
  • 15-17
  • Added on: 06/14/2013