Customer relations -- Canada  

The National Pregnancy, privacy and third-party marketing

A Toronto woman who signed up for a mailing list at a maternity store and later miscarried was shocked to receive a package of formula in the mail. She told CBC’s Go Public she was surprised about the extent to which her personal information was shared with third-party marketing companies.
  • 2019
  • 00:02:31
  • 13-14
  • Added on: 03/12/2019

Marketplace Checkout Charity: Doing Good, Feeling Bad

Host Tom Harrington investigates the practice of so-called “checkout charity.” Some of the country’s biggest retailers are asking for donations at the cash, even though many Canadians say they don’t like it. So why do companies do it? Who’s it helping? This Marketplace episode raises some big questions about those little charitable donations.
  • 2015
  • 00:21:48
  • 13-14
  • Added on: 09/02/2015

Marketplace Canada's Worst Customer Service

Professional secret shoppers are put to work across the country, documenting just how bad customer service can be.Complaining experts weigh in, and stores react when we reveal who wins at being worst.
  • 2012
  • 00:43:04
  • 13-14
  • Added on: 06/14/2013