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Marketplace Are you being served? / Coffee cups update

Are you being served?: Scanning your own groceries, booking your travel, printing your own tickets, selecting your own seats. It’s not just about convenience: we’re doing a lot of work ourselves that companies used to do for us. But while we’re doing the work, are we seeing the savings? - - Coffee cups update: Last fall, we revealed that cups ...
  • 2016
  • 00:21:28
  • 13-14
  • Added on: 08/23/2016

Marketplace Canada's Worst Customer Service

Professional secret shoppers are put to work across the country, documenting just how bad customer service can be.Complaining experts weigh in, and stores react when we reveal who wins at being worst.
  • 2012
  • 00:43:04
  • 13-14
  • Added on: 06/14/2013

Venture Service, Ha!

Poor service is one of the economy's new challenges. The recession prompted many businesses to cut back on service support, but what was the real effect on the bottom line? It turned out that poor service cost the supplier more than the customer. It is estimated that only four per cent of dissatisfied customers will speak up to complain. The ...
  • 1995
  • 00:07:17
  • 15-17
  • Added on: 06/14/2013