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Customer services -- Evaluation -- Canada  

Marketplace Checkout Charity: Doing Good, Feeling Bad

Host Tom Harrington investigates the practice of so-called “checkout charity.” Some of the country’s biggest retailers are asking for donations at the cash, even though many Canadians say they don’t like it. So why do companies do it? Who’s it helping? This Marketplace episode raises some big questions about those little charitable donations.
  • 2015
  • 00:21:48
  • 13-14
  • Added on: 09/02/2015

Marketplace Canada's Worst Customer Service

Professional secret shoppers are put to work across the country, documenting just how bad customer service can be.Complaining experts weigh in, and stores react when we reveal who wins at being worst.
  • 2012
  • 00:43:04
  • 13-14
  • Added on: 06/14/2013