Getting Consumer Savvy

How important are customers to companies? Find out the hits and huge misses in today’s waning culture of customer service.

This collection includes the following titles:

Canada’s Worst Customer Service
Just how bad is customer service at Canada’s major chains? Complaining experts weigh in and stores react when Marketplace reveals who wins at being worst.

Who’s Minding the Store?
A Marketplace investigation reveals the newest way thieves are stealing your credit card and debit card information. While stores and restaurants are keeping quiet, in the end we all pay a price.

Customer (Dis)Service
Doc Zone delves into our customer-service crisis, and perhaps no issue is more thorny than what angry customers hooked up to social media can do to hard-won corporate reputations.

  • 2014
  • 13-14
  • 3 Titles

Included in this collection

Marketplace Canada's Worst Customer Service

Professional secret shoppers are put to work across the country, documenting just how bad customer service can be.Complaining experts weigh in, and stores react when we reveal who wins at being worst.
  • 2012
  • 00:43:04
  • 13-14
  • Added on: 06/14/2013

Doc Zone Customer (Dis)Service

We are in a customer service crisis. Overseas call centers, long wait times and ineffective representatives have left customers angry, frustrated and confused. What ever happened to the good old days of the personal touch? Has it been replaced by automated voices and self-serve machines? Can service providers and customers get back on track, mend the strained relationship and take ...
  • 2011
  • 00:43:42
  • 13-14
  • Added on: 06/14/2013

Marketplace Who's Minding the Store?

Thieves are breaking into stores, gas stations and restaurants and actually ripping out the hard drives attached to the point of sale terminals used to swipe your plastic. While stores and restaurants are keeping quiet, and credit card companies cover your losses, in the end, we all pay a price and, for the crooks, it's a windfall.
  • 2010
  • 00:15:44
  • 13-14
  • Added on: 06/14/2013