How important are customers to companies? Find out the hits and huge misses in today’s waning culture of customer service.
This collection includes the following titles:
Canada’s Worst Customer Service
Just how bad is customer service at Canada’s major chains? Complaining experts weigh in and stores react when Marketplace reveals who wins at being worst.
Who’s Minding the Store?
A Marketplace investigation reveals the newest way thieves are stealing your credit card and debit card information. While stores and restaurants are keeping quiet, in the end we all pay a price.
Doc Zone delves into our customer-service crisis, and perhaps no issue is more thorny than what angry customers hooked up to social media can do to hard-won corporate reputations.