Marketplace

On air since 1972, Marketplace is Canada’s consumer watchdog. We get the goods to help you shop smarter and protect yourself from slick scams and misleading marketing claims. We investigate the products and services we all use every day and push companies and government for answers. And we expose the truth on stories that matter to you and your family.

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Episodes

Marketplace Canada's Worst Customer Service

Professional secret shoppers are put to work across the country, documenting just how bad customer service can be.Complaining experts weigh in, and stores react when we reveal who wins at being worst.
  • 2012
  • 00:43:04
  • 13-14
  • Added on: 06/14/2013

Marketplace Dirty Hospitals

Erica Johnson puts hospital cleanliness to the test, and finds a mess that is making you sick. With hidden cameras, including Canada's first hidden camera glo gel test, insider interviews and expert opinions, Marketplace uncovers why people in Canadian hospitals are too often getting sicker instead of better.
  • 2012
  • 00:21:34
  • 13-14
  • Added on: 06/14/2013

Marketplace Framed: Overpriced Eyewear

Marketplace focuses on the outrageously high price of spectacles. In this eye-opening report, Tom Harrington pits Canada's biggest chain stores against the leading online retailer, a company whose new business model is a total game changer. He also catches up with an industry insider who challenged the established players and paid a huge price for defying the status quo.
  • 2012
  • 00:21:31
  • 13-14
  • Added on: 06/14/2013

Marketplace Lousy Labels 2: The Food Edition

In Canada, millions of us are trying to do the right thing for ourselves and our families by buying healthy food. But can we rely on the health information on food labels? In this follow-up to the popular Lousy Labels story on beauty products, Erica Johnson finds the truth behind the latest buzzwords on food packaging. A perfect Business resource to explore ...
  • 2012
  • 00:22:06
  • 9-12
  • Added on: 06/14/2013

Marketplace Money Where Your Mouth Is

When it's time to get our teeth checked, most of us trust our dentist to determine the treatment plan and how much it will cost. But how do we know for sure what work needs to be done and how much it should cost? The Marketplace team sends a researcher with hidden cameras to 20 different dentists in Toronto and Vancouver. They ...
  • 2012
  • 00:21:04
  • 13-14
  • Added on: 09/27/2013

Marketplace The Dirt on Hotels (Part 1 of 2)

Marketplace checks in to check out the dirt in six Canadian hotel chains — from no-frills to high-end. Host Erica Johnson and her team examine over 50 hotel rooms with the aid of a hidden camera and one of Canada's top microbiologists. Six core items are tested and used to calculate the final scores for each hotel. These items include TV remote, ...
  • 2012
  • 00:21:05
  • 13-14
  • Added on: 03/24/2014

Marketplace The Dirt on Hotels (Part 2 of 2)

Marketplace checks in to check out the dirt in six Canadian hotel chains — from no-frills to high-end. Host Erica Johnson and her team examine over 50 hotel rooms with the aid of a hidden camera and one of Canada's top microbiologists. Six core items are tested and used to calculate the final scores for each hotel. These items include TV remote, ...
  • 2012
  • 00:20:57
  • 13-14
  • Added on: 03/24/2014

Marketplace What F/X?

Marketplace puts COLD-FX to the test, and discovers that there may be more clever marketing than proven science at the heart of their success. Host Erica Johnson also reveals where the processing of this "Proudly Canadian" product takes place, and speaks with company insiders who reveal a dirty secret.
  • 2012
  • 00:22:24
  • 13-14
  • Added on: 06/14/2013

Marketplace When the Repairman Knocks

In a special one-hour edition of Marketplace, Tom Harrington tests the skills and ethics of home repair services. Among Canadians' top complaints: overcharging, suggesting or performing unnecessary work and shoddy quality. We put home service trades-people to the test, in a house wired up with hidden cameras. We watch them while they work on what should be a fairly simple repair ...
  • 2012
  • 00:43:15
  • 13-14
  • Added on: 06/14/2013