Downsizing was the corporate buzzword of an era challenged by increased competition, higher costs and recession. Its promise was a leaner and meaner corporate structure. A decade into this phenomenon, Hana Gartner studies its often debilitating social and economic effect. Victims and survivors of the downsizing axe describe its effects on the individual and on office morale. Consultant Ron Kapelle explains the perils of corporate reorganization based on an unproven fad. In fact, downsizing has been disastrous and only in very rare cases did the bottom line improve. One such case is Canadian Tire. CEO Jos Winterman explains how he made downsizing theory succeed for his business.